ICT Core Services Agreement
Smarter Solutions work with School, Academies and Colleges across the UK to develop and progress their internal IT and Infrastructure.
Wireless technology and mobiles devices are at the heart of todays learning environment, we proactively work with our customers to take your school forward and make sure that your children have no limitations when accessing learning resources.
Our managed service level agreement (SLA), typically include provisions for:
- Dedicated On-Site Support Time
- Emergency Response Times
- Relevant Upgrades
With our SLA you can be assured that your systems are consistently monitored, reviewed and perform to your expectations.
Our service level agreements also offer our clients loan equipment when repairing faulty equipment, so your system is never down for a lengthy period of time.